Frequently Asked Questions
Everything you need to know about your DONNI. experience.
When will my order ship?
Most orders are processed and shipped within 2-3 business days. You will receive a tracking number via email as soon as your package leaves our warehouse.
What is your return policy?
We accept returns on unworn, unwashed items with original tags attached within 30 days of purchase. Please note that items marked as 'Final Sale' cannot be returned or exchanged.
Do you offer international shipping?
Yes, we ship to most countries worldwide. International shipping rates and delivery times are calculated at checkout based on your specific location.
How do I care for my DONNI. pieces?
To maintain the quality of our fabrics, we recommend machine washing on a delicate cycle with cold water and laying flat to dry. Specific care instructions can be found on the inner garment tag.
Can I modify or cancel my order after it has been placed?
Our team works quickly to fulfill orders, so we have a very limited window for changes. Please contact our support team within one hour of placing your order for any modification requests.
What payment methods do you accept?
We accept all major credit cards, PayPal, Apple Pay, and interest-free installment payments through Afterpay and Shop Pay.